Front Desk Representative

Company Name:
Penn National Gaming
Don't just work. Work Happy.
A career in gaming? At Hollywood Casino Bay St. Louis we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
We are currently seeking a talented individual to become a Front Dest Representative. An individual could be successful if they possess the following.
Your daily responsibilities include:
Provides friendly and efficient service to guests during check in/check out procedures.
Make and confirm advance reservations and assist guest with problems or questions.
Obtains information necessary to guarantee rooms (i.e. identification, credit card verification etc.).
Assists guests with any problems, questions, or future room reservations.
Performs Call Center, Room Attendant and Bellman duties when necessary.
Keeps Assistant Front Desk Manager informed of any problems.
Perform Night Audit duties and complete and Flash Report in a correct and timely manner. This is required of all Grave Shift cast members.
Exhibits a friendly, helpful and courteous manner when dealing with the customers and fellow cast members.
Any and duties as assigned by your Manager or a member of management.
To be successful in this position it will require the following skill set:
Must be 18 years of age or older.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Hotel front desk experience preferred
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or cast members.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Keyboarding skills required. AS400 and LMS software a plus.
Excellent customer service and communication skills. Good math and money handling skills.
While performing the duties of this job, the cast member is regularly required to talk or hear. The cast member is frequently required to stand; sit and reach with hands and arms. The cast member is occasionally required to walk; use hands to finger, handle, or feel; climb or balance; stoop, kneel, or crouch. The cast member must occasionally lift and/or move up to 10 pounds.
The noise level in the work environment is usually moderate.
Something to leave you with:
Penn National Gaming is more than you may realize. We have properties throughout the United State and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we''re about!
Equal Opportunity Employer
Job ID: 2014-20709
Casino Property: Hollywood Casino Bay St. Louis
Location: US - MS - Bay St Louis
Posted Date: 7/7/2014
Position Type: Regular Full-Time
Category: Hotel Services

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