Hotel Front Desk Manager

Company Name:
Penn National Gaming
Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation's largest gaming companies, operating 19+ properties that offer broad and diverse gaming and pari-mutuel wagering experiences. This success has led to our company being one of Fortune's 100 Fastest Growing U.S. Companies for a record 6 years. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Your daily responsibilities include:
Provide direct supervision to the Hotel Front Office and RV Park cast members. To include but not limited to the hiring, scheduling, training, evaluating, counseling and terminating of hotel cast members. Maintains and submits accurate payroll records. Informs Director of Resort Operations on the status of operations on a daily basis.
Essential Duties and Responsibilities:
1. Responsible for the smooth operation of the Hollywood Casino''s Hotel Front Desk, RV Park, Bell Services and Marina.
2. Informs the Director of Resort Operations of the status of operations on a daily basis.
3. Controls payroll through efficient scheduling of staff, while maintaining guest satisfaction.
4. Directly supervises the Hollywood Hotel Front Desk, Bell Services and RV Park area.
5. Responsible for the hiring, scheduling, counseling, training, evaluating and terminating of Front Office cast members.
6. Responsible for maintaining highest occupancy levels by working closely with Sales Manager and Call Center Supervisor regarding group bookings and convention sales. Blocks rooms for groups and specific suite requests as business dictates.
7. Maintains all master and direct bill accounts to insure timely billing.
8. Insures all rooms are properly coded. Verifies incoming reservations and room blocks previously set for occupancy on day of arrival.
9. Maintains and works inventory to maximize occupancy and revenue on the day of arrival. Informs Director of Resort Operations of any drop in inventory.
10. Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.
11. Additional duties as assigned by your Manager or a member of management.
To be successful in this position it will require the following skill set:
Bachelor''s degree (B.A.) from four-year college or university; and three years related experience and/or training; or equivalent combination of education and experience.
Something to leave you with:
If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"
Hollywood Casino Bay St. Louis is an Equal Opportunity Employer.
Job ID: 2014-19784
Casino Property: Hollywood Casino Bay St. Louis
Location: US-MS-Bay St Louis
Posted Date: 5/25/2014
Position Type: Regular Full-Time
Category: Hotel Services

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